Second Line Support
Our Second Line Support provides solutions to information system issues which cannot be solved by First Line Support. Detaching the Second Line Support from Building Up guarantees the SLA parameters for solving problems and errors. Furthermore, we provide support when solving new and nonstandard perational
tasks such as data migration, database upgrades, or minor changes in
information systems. SIMEC System Limited is certified in accordance with ISO
9001, ISO 10006, ISO 14001, ISO 20000 and ISO 27001 to provide services related
to the supply of ICT solutions.
System Limited lets its clients share information through the own encrypted
Information System, which is operated by the Plus4U internet service. The SIMEC
encrypted Information System gives each authorized user 24/7 access to
information about any supported project or provided service. Anytime and from
anywhere, a client user will have access to documents and information on the
status of a project and every user will always be able to communicate with
other members of the project team.