Second Line Support

Second Line Support

Our Second Line Support provides solutions to information system issues which cannot be solved by First Line Support. Detaching the Second Line Support from Building Up guarantees the SLA parameters for solving problems and errors. Furthermore, we provide support when solving new and nonstandard perational tasks such as data migration, database upgrades, or minor changes in information systems. SIMEC System Limited is certified in accordance with ISO 9001, ISO 10006, ISO 14001, ISO 20000 and ISO 27001 to provide services related to the supply of ICT solutions.

SIMEC System Limited

SIMEC System Limited lets its clients share information through the own encrypted Information System, which is operated by the Plus4U internet service. The SIMEC encrypted Information System gives each authorized user 24/7 access to information about any supported project or provided service. Anytime and from anywhere, a client user will have access to documents and information on the status of a project and every user will always be able to communicate with other members of the project team.