First Line Support

First Line Support

First Line Support represents effective and immediate help for information systems users. We provide solutions to known problems, including temporary solutions, and also ensure subsequent communication with Second Line Support. Depending on the client’s needs, we also offer other related services within First Line Support, for example the creation of statistical overviews and bulk task processing. We have a modern call center with qualified personnel and we offer helpdesk and hotline services in all major world languages.